Terms of Service
Effective Date: 1 November 2026 Last Updated: 1 November 2026
Destinyet Limited (the “Company”, “we”, “us” or “our”) is the operating entity of the Services. These Terms of Service (these “Terms”) constitute an agreement between you and us regarding your registration for, login to and use of the website https://destinyet.com and the related services (the “Services”). These Terms contain two appendices: Appendix 1 (Refund Policy) and Appendix 2 (Acceptable Use Policy), each of which is an integral part of these Terms.
1. General Provisions and Acceptance
1.1 Before registering for, logging into or using the Services, please read these Terms carefully and ensure that you fully understand them. Your completion of registration (confirming your agreement to these Terms and the Privacy Policy by ticking the relevant box) constitutes your acknowledgement that you have read and agree to accept all of these Terms; merely browsing without completing registration does not constitute agreement to these Terms. If you do not agree to any part of these Terms, please stop using the Services immediately.
1.2 The Services are intended for users aged 16 or over. We decline to provide the Services to minors under 16, and we do not accept users under 16 purchasing paid services. You must provide your date of birth at registration or when you first submit birth information, and the system will automatically determine your age on that basis; where you are determined to be under 16, registration will be automatically refused and we will not provide the Services to you. If you are a minor aged 16 or over but under 18, you must comply with Article 9 of these Terms; your guardian's consent is deemed to have been obtained together with the tick at registration, and only on that basis may you register for and use the Services and purchase paid services; if you are under 16, please do not register for or use the Services.
1.3 These Terms, the Privacy Policy, and Appendix 1 (Refund Policy) and Appendix 2 (Acceptable Use Policy) to these Terms together constitute the entire agreement between you and us.
1.4 Target users and territorial restrictions: The Services are provided to users worldwide, subject to the territorial restrictions in this Article. We reserve the right, on grounds of applicable laws, regulatory requirements, sanctions and export control measures, availability of payment channels or operational needs, to restrict, suspend or refuse to provide all or part of the Services to users in particular countries or regions. If you are unsure whether your location is a restricted region, you may confirm with us at support@destinyet.com before registering.
2. Account Registration, Use and Security
2.1 Registration: You may register by receiving a verification code by email, or log in using accounts such as Google or Apple. The Services are web-based; we do not provide a standalone mobile application, do not collect your mobile phone number, and do not use “face scan” or other facial recognition verification. You must provide your date of birth at registration (where you log in through a Google or Apple account, when you first submit birth information), and the system will automatically determine your age on that basis; where you are determined to be under 16, registration will be automatically refused, we will not create an account for you, and we will not provide any services to you. By registering for or using the Services, you confirm that you are aged 16 or over; if you are a minor aged 16 or over but under 18, you are deemed to have obtained your guardian's consent and will use the Services under your guardian's guidance.
2.2 You are responsible for keeping your account secure and are liable for all activity under your account. Please keep your login credentials and verification codes safe and do not disclose them to others.
2.3 Account security and recovery: You may change your linked email address in your account settings at any time. Where loss of your account, inability to recover it or disclosure of personal information results from your own reasons, such as changing your email address or failing to keep verification codes or account information secure, you bear the consequences yourself; we are entitled to refuse to provide account recovery services and may freeze or ban the relevant account as appropriate.
2.4 You must not register maliciously or in bulk, or buy, sell, rent, lend or otherwise improperly obtain or use accounts. Where you breach this provision, we are entitled to take measures such as restricting functionality, or freezing or banning the account.
2.5 Cancellation: You may apply to close your account in your account settings. Cancellation is irreversible; after cancellation we will delete or anonymise your personal information in accordance with law.
2.6 Where your account has not been logged into or used for 12 consecutive months, we are entitled to reclaim the account. Before reclaiming, we will remind you by email or other means; where the account contains unexpired paid entitlements or unsettled transactions, we will not reclaim it. Transaction and financial records are retained separately in accordance with law.
3. Service Content and Nature
3.1 Based on the information you provide, we provide you with online content services for purposes such as self-exploration, decision-making reference and understanding relationships, including analysis reports sent periodically (for example, monthly) by email. The specific content is subject to what is published on the relevant pages.
3.2 Entertainment nature and content description: The content of the Services is generated by algorithms with the assistance of third-party artificial intelligence and is provided for entertainment and self-exploration reference only; it does not constitute medical, psychological, legal, investment or other professional advice. We do not warrant the accuracy, completeness or fitness for a particular purpose of the content, nor do we guarantee any particular outcome or any so-called “fortune-changing” effect.
3.3 The specific content of the Services may be interrupted or adjusted due to maintenance, upgrades, defects in third-party services or force majeure, and we will use reasonable efforts to restore them promptly.
3.4 We are entitled to add, modify or terminate some functions or services from time to time, and will inform you in an appropriate manner.
4. Payment, Pricing and Refunds
4.1 Service models:
One-off paid service package: after paying a one-off fee, you receive reports by email monthly within the agreed period; the service term ends automatically on expiry, with no automatic renewal and no automatic deduction from your payment account. If you wish to continue, please make a separate purchase;
Single-purchase service: after paying a one-off fee, you receive the relevant service content;
The specific service content, entitlements and prices are subject to the final publication on the relevant pages.
4.2 Payment method: You must complete payment in US dollars through the third-party payment channels designated by us. We do not store your full payment card information.
4.3 Price adjustments: We may adjust the prices of the Services. Adjustments will be notified by announcement or notice before they take effect, and will not affect orders you have already completed.
4.4 Refunds: Refunds are governed by Appendix 1 (Refund Policy) to these Terms. As the Services consist of digital content customised on the basis of your personal data, once delivered they are in principle not subject to refund without cause, except where required by mandatory provisions of law or otherwise agreed by us.
4.5 Payments by minors: The Services are not provided to minors under 16, and we do not accept users under 16 purchasing paid services. We automatically determine age at registration and at purchase based on the date of birth you provide; where you are determined to be under 16, registration will be automatically refused and your purchase request will not be accepted. Users aged 16 or over but under 18 who purchase paid services must have their guardian's consent (which is deemed to have been obtained together with the tick at registration), and the payment must be completed with the guardian's assistance. Where a minor registers for or purchases paid services by providing a false date of birth or by other means, or purchases paid services without guardian consent, we are entitled to terminate the Services immediately; the minor or the guardian may contact us and we will handle any refund in accordance with Appendix 1 (Refund Policy).
4.6 Taxes: The prices of the Services are inclusive of tax and include any value added tax (VAT), goods and services tax (GST) or similar taxes levied under applicable law; we will not charge anything in addition to the published price. You are responsible for any bank charges or currency conversion costs arising from cross-border payments.
5. Intellectual Property
5.1 The intellectual property rights in this website and its content (including text, charts, logos and programs) belong to us or the relevant rights holders. We grant you a personal, non-transferable, non-exclusive licence to use them for non-commercial purposes.
5.2 Input you submit: You warrant that you have lawful rights to it. In order to achieve the purposes of the Services, you authorise us and our service providers (including third-party AI service providers) to process such content to the extent necessary to generate and deliver reports to you. We will not use it for purposes beyond what is necessary to provide the Services.
5.3 Without our written permission, you must not copy, disseminate, sell, resell, mirror or otherwise commercially exploit any part of the Services.
5.4 Infringement notices: If you believe that content on the Services or information in another person's account infringes your lawful rights, please send proof of ownership, a sufficient description of the infringement, your contact details (name, address, telephone and email) and a statement as to the truthfulness of the notice to support@destinyet.com. Where the content of a rights notice is untrue, the submitter will bear all legal liability arising from it.
6. User Conduct
6.1 You must comply with applicable laws and regulations and these Terms, and must not use the Services for unlawful activities. The specific prohibited conduct is set out in Appendix 2 (Acceptable Use Policy) to these Terms.
6.2 You must not upload or disseminate content that is unlawful, infringing, false, fraudulent, harassing, defamatory or objectionable, and must not attack, interfere with or disrupt the Services or their security mechanisms.
6.3 If your breach of these Terms or applicable law causes any third party to bring any claim, demand or assertion against us, or causes us loss, you agree to indemnify us (including reasonable legal fees) and hold us harmless.
7. Disclaimer and Limitation of Liability
7.1 The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we make no express or implied warranties in respect of the Services or content, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.
7.2 The content of the Services is generated with the assistance of third-party artificial intelligence and may be inaccurate or not as expected; the Services do not constitute medical, psychological, legal or investment advice; and we are not liable for decisions or actions you take in reliance on the relevant content.
7.3 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages.
7.4 To the maximum extent permitted by law, our aggregate liability in respect of the Services is limited to the amount you have actually paid to us for the relevant services.
7.5 We are not liable, to the extent permitted by law, for interruptions or losses caused by force majeure, defects in third-party services, network failures, governmental acts or other causes beyond our reasonable control.
7.6 The limitations of liability and disclaimers in Articles 7.2 to 7.5 do not apply to liability that cannot be excluded or limited under law, such as death or personal injury caused by our negligence, or liability that cannot be excluded or limited under applicable law including the Control of Exemption Clauses Ordinance and the Supply of Services (Implied Terms) Ordinance. If you are a consumer, the mandatory rights conferred on you by the law of your place of habitual residence are not affected by these Terms.
8. Changes to and Termination of the Services
8.1 We are entitled to suspend or terminate the provision of all or part of the Services to you for reasonable grounds. Where you breach these Terms or applicable law, we may suspend or terminate your account. Where we terminate the Services for reasons of our own and have not yet provided the agreed services, we will refund the fees paid for the unprovided portion (see Appendix 1).
8.2 You may stop using the Services and close your account at any time.
9. Minors
9.1 The Services are intended for users aged 16 or over. We decline to provide the Services to minors under 16, and we do not accept users under 16 purchasing paid services.
9.2 You must provide your date of birth at registration or when you first submit birth information, and the system will automatically determine your age; where you are determined to be under 16, registration will be automatically refused. By completing registration, you confirm that you are aged 16 or over; if you are a minor aged 16 or over but under 18, you are deemed to have obtained your guardian's consent. If you are under 16, please do not register for or use the Services, and do not provide us with any personal information.
9.3 Guardian authorisation: Users aged 16 or over but under 18 should read these Terms and the Privacy Policy in the company of their guardian. By ticking to agree to these Terms and the Privacy Policy at registration, you are deemed to have obtained your guardian's consent and to have confirmed that you have read them in your guardian's company; we will not separately require you to tick again for this purpose. You represent and warrant to us that such consent is genuine and valid; where your guardian does not consent, withdraws consent, or it is verified that you have not obtained your guardian's consent, we are entitled to refuse registration or to suspend or terminate the provision of the Services to that minor, and fees paid for services not yet actually provided will be handled in accordance with Appendix 1 (Refund Policy).
9.4 If we learn of, or verify, that a user is a minor under 16, we will immediately cease providing the Services to that user and delete the personal information that the user has provided or generated in the course of use within 15 business days, unless otherwise provided by laws or administrative regulations. Where registration has been refused, the birth information provided will be used solely to complete that age determination, and we will delete it within 30 days after the determination is completed; if the user objects to the determination, we will delete it within 30 days after the objection is resolved.
9.5 In addition to the automatic determination at registration, if we learn through reports, complaints, payment information or other means that you may be a minor under 16, we are entitled to require you to provide additional proof of age; where you refuse to cooperate or it is verified that you are a minor under 16, we are entitled to suspend or terminate the provision of the Services to you.
9.6 If you are a guardian and discover that a minor has used the Services or purchased paid services without your consent, please contact us at support@destinyet.com; we will cease the relevant services in accordance with law, delete the relevant personal information, and handle any refund in accordance with Appendix 1 (Refund Policy). You may also withdraw consent at any time, and upon receipt of your notice of withdrawal we will cease providing the Services to that minor.
10. Governing Law and Dispute Resolution
10.1 These Terms are governed by the laws of the Hong Kong SAR. However, if you are a consumer and the law of your place of habitual residence confers mandatory consumer protection rights that cannot be waived by agreement, those rights are not affected by this Article.
10.2 Disputes arising out of or in connection with these Terms shall first be resolved through friendly negotiation; failing such negotiation, they shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its arbitration rules in force at the time. The seat of arbitration shall be the Hong Kong SAR, the language of the arbitration shall be Chinese, and the arbitral tribunal shall consist of one arbitrator. This Article does not affect your right to apply to a court of competent jurisdiction for interim or conservatory measures in accordance with law. If you are a consumer and the law of your place of habitual residence confers a mandatory right to bring proceedings before your local courts, this Article does not exclude that right.
11. Miscellaneous
11.1 If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is unaffected.
11.2 Our failure to exercise any right under these Terms does not constitute a waiver of that right.
11.3 We may update these Terms from time to time, and will notify you of material changes in an appropriate manner in advance.
11.4 These Terms are available in Chinese and English versions. In the event of any inconsistency or conflict between the two versions, the Chinese version shall prevail.
11.5 We are entitled to assign all or part of our rights and obligations under these Terms to our affiliates, or to entities acquiring the relevant business by way of merger, acquisition or reorganisation, and we will notify you after such assignment. You may not assign your rights or obligations under these Terms without our written consent.
11.6 We may send you notices by in-site notice, email or website announcement, and such notices are deemed served when sent. You should ensure that the email address and other contact details you have provided are accurate, valid and updated promptly; you bear the consequences of failing to receive notices due to inaccurate information or failure to update it promptly.
12. Contact Us
If you have any questions about these Terms, please contact us at: support@destinyet.com.
Appendix 1: Refund Policy
This Appendix is an integral part of the Terms of Service and applies to all paid services purchased through the website https://destinyet.com.
I. General Principles
The report is customised digital content generated exclusively on the basis of your birth information; once generated and viewable, it cannot be returned, resold or reused. Once a report has been generated and delivered, the relevant order is final and, in principle, no refund is available; please read the product details carefully before purchasing.
This Appendix does not exclude the mandatory consumer rights you enjoy under law. Where the law of your jurisdiction confers a cooling-off period or a statutory right of refund (for example, the rights of consumers in the EU/UK in respect of digital content under certain conditions), those rights are not limited by this Appendix. In the case of digital content, we will obtain your express consent to immediate performance on the checkout page and ask you to acknowledge that you thereby lose your right of withdrawal; where such express consent and acknowledgement are not obtained, we will begin providing the content after the statutory cooling-off period has expired.
Refunds for minors: The Services are not provided to minors under 16, and we do not accept users under 16 purchasing paid services. Where a minor purchases paid services by providing a false date of birth or by other means, or a user aged 16 or over but under 18 purchases paid services without guardian consent, or the guardian subsequently withdraws consent, the minor or the guardian may contact us and we will handle the refund in accordance with this Appendix after verification. Fees paid for services not yet actually provided will be refunded on a pro rata basis for the unprovided portion. Where payment is made in the guardian's name or from the guardian's payment account, the guardian is deemed to have consented to that transaction.
II. Circumstances in Which a Refund or Re-generation May Be Requested
Technical failure resulting in the report being undeliverable or unusable: within 48 hours after successful payment, the report has still not been generated in the account and cannot be re-sent; or the report is blank, cannot be loaded, or its core content is corrupted, and it cannot be repaired or regenerated;
Duplicate charge for the same order: where a payment system failure results in the same order being charged more than once, the duplicated amount will be refunded after verification;
Amount charged differing from the published price: where a system failure results in the amount actually charged exceeding the published price of the product, the excess will be refunded after verification;
Where we terminate the Services for reasons of our own and have not yet provided the agreed services: the fees for the unprovided portion will be refunded;
Other circumstances in which a refund is required by law.
III. How to Apply
You do not need to send a separate email. Please click the “Contact Us” button at the bottom of the website page and follow the on-page prompts to upload the relevant materials and submit; once submitted, the application will be synchronised to our back-office mailbox. We will complete the review within 7 business days of receiving the application and provide feedback on the outcome. If submission through the page fails, you may also submit your application by email to support@destinyet.com.
IV. Method of Refund
Approved refunds will be returned via the original payment channel; the time of receipt is subject to the processing progress of the payment institution.
V. Expiry of Service Packages
Service packages are paid on a one-off basis and end automatically on expiry of the service term, with no automatic renewal or automatic deduction. If you wish to continue, please make a separate purchase.
VI. Contact Us
support@destinyet.com
Appendix 2: Acceptable Use Policy
This Appendix sets out the standards of conduct you must observe when using the Services and is an integral part of the Terms of Service.
I. Prohibited Conduct
Violating any applicable laws or regulations;
Uploading or disseminating content that is unlawful, infringing, false, fraudulent, harassing, defamatory, obscene, violent or promotes hatred;
Uploading or disseminating content that may induce minors to imitate unsafe behaviour, violate social morality or develop harmful habits, or inducing or assisting minors under 16 to register for or use the Services;
Accessing, interfering with or disrupting the Services or their security mechanisms without authorisation, or using automated means to register in bulk or scrape data;
Registering with false information, or circumventing the age or territorial restrictions we implement (including providing a false date of birth, concealing your actual location, or using technical means to circumvent access restrictions);
Buying, selling, renting or lending accounts, or circumventing payment or abusing refunds;
Using the Services for gambling, illegal fundraising, medical diagnosis, psychological treatment or financial investment decisions, or for other purposes that we do not provide or support;
Impersonating others or us, or using our trademarks or logos without permission;
Other conduct that harms the lawful rights and interests of us or third parties.
II. Enforcement
If you breach this Appendix, we are entitled to take measures depending on the circumstances, including warnings, restricting functionality, removing content, suspending or terminating the Services, and freezing or banning accounts, and we reserve the right to pursue legal liability.
III. Reporting
If you become aware of conduct that breaches this Appendix, please contact support@destinyet.com.