Privacy Policy
Effective Date: 1 November 2026 Last Updated: 1 November 2026
Destinyet Limited (the “Company”, “we”, “us” or “our”) is committed to protecting the personal information you share with us. This Privacy Policy (this “Policy”) explains how we collect, store, use and disclose information. This Policy applies to the website https://destinyet.com operated by us and the related services provided through that website (collectively, the “Services”). By clearly consenting to this Policy through the tick box on the registration page, you agree that we may collect, store, use and disclose information as described in this Policy; your subsequent continued use of the Services constitutes confirmation of what you have already consented to, and does not separately constitute implied consent to this Policy.
1. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@destinyet.com.
2. Your Acceptance of This Privacy Policy
The terms of this Privacy Policy supersede all prior notices and statements concerning our privacy practices in respect of the Services. If you do not agree to all of the terms of this Privacy Policy, you must not access or use the Services.
We obtain your consent through the tick box on the registration page: by ticking “I have read and agree to the Privacy Policy” at registration and completing registration, you confirm that you have read, understood and agree to this Policy. If you are a minor aged 16 or over but under 18, your guardian's consent is also deemed to have been obtained by that tick; minors who have not obtained their guardian's consent must not register for or use the Services.
In addition, this Policy forms part of the Terms of Service and is incorporated into them by reference. By ticking to agree to our Terms of Service on the registration page, you agree to be bound by the Terms of Service. If you do not agree to our Terms of Service, please do not access or use the Services.
Scope and Territorial Restrictions: This Policy applies to the Services we provide through https://destinyet.com. We reserve the right, on grounds of applicable laws, regulatory requirements, sanctions and export control measures, availability of payment channels or operational needs, to restrict, suspend or refuse to provide all or part of the Services to users in particular countries or regions; where we refuse or terminate the provision of the Services on such grounds, we will correspondingly cease processing your personal information and will delete or anonymise it within 30 days, unless otherwise provided by laws or administrative regulations. This Policy describes our practices in processing personal information as an operating entity in the Hong Kong SAR. If you are unsure whether your location is a restricted region, you may confirm with us at support@destinyet.com before registering.
Controller Information: The personal information processor under this Policy is Destinyet Limited (Hong Kong SAR), contact: support@destinyet.com.
3. Personal Information We Collect
(1) Information You Provide to Us
Account identifier information: email address (used for registration, login, and for receiving reports and notices);
Birth-related data: date of birth, time of birth and place of birth (city). The date of birth is also used at registration and when purchasing paid services to automatically determine whether you are aged 16 or over;
Your name or nickname;
Answers to questionnaires/assessments you complete, and any content you voluntarily provide when communicating with us;
Payment-related information: processed by third-party payment institutions; we do not store your full bank card number or payment password, but may obtain the transaction number, amount, time and status.
(2) Information We Collect Automatically
Device and browser information, IP address, date and time of access, log information, and cookies and similar technologies. The cookies we use fall into two categories: strictly necessary cookies required to maintain your login status and protect account security (for which no separate consent is required); and analytics cookies used to measure traffic and improve the Services (not necessary, and you may refuse them or withdraw at any time through your browser settings or the “Cookie Settings” link at the bottom of the page). The Services do not use advertising-targeting or cross-site tracking cookies.
(3) Information We Collect from Third Parties
If you access our services through a third party (for example, Instagram, Facebook, Threads, YouTube, TikTok or Google), or share content from our services to a third-party social media service, that third-party service will send us certain information about you where that third-party service and your account settings permit such sharing. The information we receive will depend on that third-party service's policies and your account settings.
(4) Information We Do Not Collect
We do not collect your mobile phone number, and the Services do not use SMS or telephone verification; account security notices (such as password resets) and transactional notices are sent to the email address you registered;
We do not collect biometric information such as facial images, and the Services do not use “face scan” verification;
We do not collect your precise geographic location.
(5) Processing of Sensitive Personal Information
The date of birth you provide (including time of birth and place of birth) and the analysis results generated by the Services on that basis may, in some jurisdictions, constitute sensitive personal information, or may be characterised as information capable of revealing your beliefs or philosophical views. We process such information only to the extent necessary to provide the Services to you, and we apply stricter safeguards such as encryption and access controls. If you are located in the European Economic Area or the United Kingdom, we process such information on the basis of your explicit consent, which you may withdraw at any time. If you are a minor aged 16 or over but under 18, we process the above sensitive personal information on the basis of your own explicit consent, and your guardian's consent is deemed to have been obtained together with the tick at registration; if your guardian does not consent or withdraws consent at any time, we will cease processing.
4. How We Use Information
The principal legal bases on which we process your personal information include: performance of a contract with you or taking pre-contractual steps at your request (determining whether you are aged 16 or over, processing paid orders, and providing the Services); your consent (processing birth-related data and the analysis results generated on that basis, marketing and subscription reminder emails, and non-essential cookies); your and your guardian's consent (where you are a minor aged 16 or over but under 18, your guardian's consent is deemed to have been obtained together with the tick at registration, and we retain a record of that consent); and our legitimate interests (ensuring service security, preventing fraud and abuse, and improving the Services), which do not override your rights and freedoms.
The specific purposes for which we use your personal information include:
Providing the Services and related notices;
Creating, maintaining and managing user accounts and/or profiles;
Responding to your enquiries and/or requests regarding our services and products;
Administering, maintaining, analysing, improving and customising the Services, and creating a better experience for users of our services;
Providing or sending information about our services by email;
Conducting market research and project planning, which may include surveys, studies and audits;
Providing analytical services, such as analysing customer usage and improving the services provided;
Fulfilling any orders placed through the Services (including processing your payment information through third-party payment processors, arranging delivery, and providing you with invoices and/or order confirmations);
Providing information to our representatives and/or advisers (such as our lawyers and accountants) to help us comply with legal, accounting or security requirements;
Verifying and responding to your requests concerning personal information, or questions you may have about this Privacy Policy; and
Detecting, preventing and investigating actual or suspected fraud, hacking, infringement or other misconduct in connection with the Services; and for other purposes disclosed at the time of collection.
Use of third-party artificial intelligence (AI) services: To provide translation and content generation, we use third-party artificial intelligence (large language model) services, and we follow the principle of “minimum necessity”, providing data to the relevant service providers only to the extent necessary to deliver the function. Data transmitted to AI service providers typically includes the text you voluntarily input for that function and the necessary conversation context; except where you voluntarily include them in your input, we do not transmit your payment information or account password to them. We do not use your input or conversation records to train our own AI models; each third-party provider undertakes in its standard API terms that data submitted through the API is not used to train its models by default (subject to its latest policies). If you do not wish relevant data to be transmitted to third-party AI service providers, please do not use those functions; you may also contact us and we will stop transmitting your data to those providers, but the relevant functions may then be unavailable, and you may decide on that basis whether to continue using the Services.
Automated analysis: The reports provided by the Services are generated automatically by algorithms based on the birth information you provide, and constitute automated analysis of your personal information. That analysis is used only to generate content for your self-exploration and decision-making reference; it does not produce legal effects or similarly significantly affect you, and it is not used for advertising targeting or automated pricing. If you wish to understand the outline of the logic of that analysis, or to request human review, please contact us.
In addition, we may use your personal information where we believe it is necessary or permitted in order to comply with legal purposes, to protect our business, rights or property, or to address activity that may be unlawful, unethical or subject to legal action.
We may also use your personal information to send you newsletters, marketing or promotional materials and other information that may be of interest to you. You may unsubscribe using the unsubscribe instructions provided in any email we send, or by contacting us using the contact details in the “Contact Us” section above. You will continue to receive service information relating to services you have purchased (unless we state otherwise).
5. How We Share Information
We do not sell your personal information, and we do not share your personal information for personalised or targeted advertising. We share only in the following circumstances:
Sharing with service providers: payment processors, cloud service providers, email service providers, third-party AI service providers and professional advisers, strictly to the extent necessary to achieve the purposes of the Services;
As required by law, or in response to lawful requests from law enforcement or regulatory authorities;
In connection with a merger, acquisition, reorganisation or transfer of assets, where transferred in compliance with legal requirements;
With your separate consent, or otherwise at your direction.
6. Account and Data Deletion
Regardless of your jurisdiction, you may delete your account and data at any time. You may apply to close your account in your account settings, or submit a deletion request as follows:
Send an email to support@destinyet.com with the subject “Delete My Account”, including the following information:
The email address associated with your account;
Your username;
Upon receipt of this request, our team will follow up on your deletion request. We will not require you to provide your date of birth, time of birth or place of birth in order to process a deletion request; if your identity cannot be confirmed on the basis of the email address and username above, we will separately ask you for the minimum verification information necessary.
7. Your Rights
To access, correct and supplement your personal information;
To delete your personal information and close your account;
To restrict or object to our processing of your personal information;
To obtain a portable copy of your personal information;
To withdraw any consent you have previously given;
Users in the European Economic Area, the United Kingdom and Switzerland: you have the right to exercise the above rights;
To lodge a complaint with a supervisory authority: you have the right to lodge a complaint with the data protection supervisory authority in your place of habitual residence, place of work or the place where you consider the processing to have occurred, and you will not be treated adversely as a result;
Users in certain US states (such as California): you have the rights to know, delete, correct, obtain a copy, opt out of the “sale/sharing” of personal information (we do not sell), and limit the use of sensitive personal information (we use it only to provide the Services); we will not discriminate against you for exercising your rights;
How to exercise: please email support@destinyet.com. We will generally respond within 30 days of receiving a request.
Minors: The Services are intended for users aged 16 or over. For minors aged 16 or over but under 18, the guardian may exercise the rights set out in this section on the minor's behalf; if the minor or the guardian requests access to, correction or deletion of personal information, or withdrawal of consent, they may do so through the contact details set out in this Policy, and we will handle the request in accordance with law. Where the guardian withdraws consent, we will cease providing the Services to that minor.
8. Protection of Minors
We attach importance to the protection of minors' personal information. The Services are intended for users aged 16 or over; we do not provide the Services to minors under 16, and we do not actively collect the personal information of minors under 16.
We decline to provide the Services to minors under 16. If we learn of, or verify, that a user is a minor under 16, we will immediately cease providing the Services to that user and delete the personal information that the user has provided or generated in the course of use within 15 business days (unless otherwise provided by laws or administrative regulations). As the Services are not intended for minors under 16, we do not in principle process the personal information of such minors; if a future change in our business genuinely requires us to provide the Services to minors under 16, we will separately establish dedicated personal information processing rules for such minors in accordance with law and obtain guardian consent.
In addition to the automatic age determination at registration, if we learn through reports, complaints, payment information or other means that you may be a minor under 16, we have the right to require you to provide additional proof of age, or to suspend or terminate the provision of the Services to you; we will delete the personal information you have provided or generated in the course of use within 15 business days, unless otherwise provided by laws or administrative regulations.
We control the target users of the Services through technical measures: you must provide your date of birth at registration (including where you log in through third-party accounts such as Google or Apple) or when you first submit birth information, and the system will automatically calculate and determine your age on that basis. If you are determined to be under 16, registration will be automatically refused, we will not create an account for you, and we will not provide any services to you; if you are determined to be a minor aged 16 or over but under 18, you must read this Policy in the company of your guardian; by ticking to agree to this Policy, you are deemed to have obtained your guardian's consent. Where registration is refused, the birth information you provided will be used solely to complete that age determination, and we will delete it within 30 days after the determination is completed; if you object to the determination, we will delete it within 30 days after the objection is resolved. The above age determination also applies to paid services: where you are determined to be under 16, we will not accept your purchase of paid services; where you are aged 16 or over but under 18, your guardian's consent is required, and that consent is deemed to have been obtained together with the tick at registration. If you believe the system's determination is incorrect, you may contact us at support@destinyet.com and we will review it.
The Services involve personal information such as date of birth, time of birth and place of birth, and some content is generated with the assistance of third-party artificial intelligence; please confirm that the relevant information is accurate and complete before providing it.
If you are a guardian and discover that a minor has used the Services or purchased paid services without your consent, please contact us at support@destinyet.com; we will cease the relevant services, delete the relevant personal information, and handle any refund in accordance with Appendix 1 (Refund Policy) to the Terms of Service. You may also withdraw consent at any time through the same contact details; upon receipt of your notice of withdrawal, we will cease providing the Services to that minor. You may also exercise rights of access, correction and deletion in respect of your own personal information (name, contact details and consent records).
9. Third-Party Website Links
When you use our services, you may be directed to other websites and applications that we do not control. We may also permit third-party websites or applications to link to our services. We are not responsible for the privacy practices of any third party or the content of linked websites and applications, but we encourage you to read the applicable privacy policies and terms and conditions of those third parties, websites and applications. This Privacy Policy applies only to our services.
10. Information Security
We adopt industry-standard technical and organisational measures (such as access controls, encryption and employee confidentiality obligations) to protect your personal information. Please note, however, that no transmission or storage over the internet can be guaranteed to be absolutely secure.
Public disclosure: In principle we do not publicly disclose your personal information. Where public disclosure is genuinely necessary, we will obtain your separate consent or satisfy other conditions prescribed by law.
Personal information security incidents: In the unfortunate event of a personal information security incident, we will, in accordance with the requirements of laws and regulations, promptly inform you of the basic circumstances of the incident and the possible impact, the measures we have taken or will take, recommendations for you to prevent and mitigate risks on your own, and the remedies available to you. We will notify you promptly by email, in-site notice or other contact details you have provided; where it is difficult to notify you individually, we will publish a notice in a reasonable and effective manner. We will also report to the relevant regulatory authorities as required. If you are located in the European Economic Area or the United Kingdom, where the incident is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.
11. Data Storage and Cross-Border Transfer
Our services are provided to users worldwide. Your personal information may be stored and processed on servers in the United States (provided by our Alibaba Cloud service provider), which may give rise to cross-border transfer. In particular, when you use AI-related functions, the content you voluntarily input will be transmitted to the relevant third-party AI service providers (which are registered in, among other places, the United States and mainland China) for processing.
As our operating entity is located in the Hong Kong SAR, if you are located in the European Economic Area, the United Kingdom, Switzerland or elsewhere, you may contact support@destinyet.com regarding matters relating to the processing of personal information.
We retain your personal information only for as long as necessary to achieve the purposes described in this Policy and as required by law, after which we will delete or anonymise it. For the main categories: account identifier information is retained for the life of the account, and deleted or anonymised within 30 days after the account is closed; transaction and financial records are retained for 7 years as required by law; logs and device information are retained for 6 months. Where laws or regulations provide otherwise, those provisions apply.
12. Verification Process for Exercising Rights
To protect your privacy, we verify privacy rights requests to ensure that only you (or your authorised agent) can exercise rights in relation to your personal information. As part of our verification process, we may ask you to submit additional information.
If you are an authorised agent exercising rights on behalf of a resident of a US state, please contact us using the contact information at the top of this Privacy Policy and provide us with a copy of a written consumer authorisation demonstrating that you are the consumer's agent. Before completing your rights request, we may need to verify your identity and state of residence.
13. Complaint Process
In certain circumstances, we may decline to act on your request as permitted by law. If we decline your request, we may provide you with a written explanation of the reasons for our decision and offer you the opportunity to appeal that decision.
If we decline your appeal, we may provide a written explanation of our decision and inform you how to contact your local state attorney general or department of justice for further review, to the extent permitted by the privacy laws of certain US states.
14. Changes to This Privacy Policy
We may update this Policy from time to time. In the event of material changes, we will notify you by website notice, email or other means. For changes that do not involve the purposes or methods of processing or the types of personal information, your continued use of the Services after our notice will be deemed acceptance of the updated Policy; for changes involving the substantive matters referred to above, we will obtain your consent separately in accordance with the following paragraph, and continued use will not be deemed consent.
Where changes to this Policy involve the purposes or methods of processing or the types of personal information, we will re-obtain your consent in accordance with law (where applicable).
Language Versions: The Chinese version of this Policy shall prevail. In the event of any inconsistency or conflict between the Chinese version and any other language version, the Chinese version shall prevail.